Membership Terms

Who these terms are between

These terms are an agreement between you and Flourish TCM Clinic, #115-1058 Mainland St, Vancouver, BC V6B 2T4. They apply to every membership plan listed at flourishtcm.com/memberships. Our payment provider, Skejel, processes membership payments on our behalf.

Your plan and what it includes

• Sessions: Each paid month includes the session or sessions listed for your plan on its plan page and in the copy we email when you join.
• Flourish Club: Flourish Club includes no session. It gives you member prices, a birthday add-on, priority booking and early access to new treatments.
• Acupuncture: Acupuncture has its own plans (Acupuncture Care, Plus and Intensive), delivered only by registered acupuncturists, with no GST and a receipt for each visit for your extended health claim. Acupuncture is never part of any other plan; on every other plan, members pay a member rate of $145 an acupuncture visit.
• Weekday Daytime: Weekday Daytime plans cover visits Tuesday to Friday that start by 2 pm. You can still book other times at the member price.
• Couples Balance: The second session is for the partner you name when you join. You can change the partner once a year.

Price, GST and billing

• Price: Prices are in Canadian dollars before 5% GST. GST is shown at payment and on every receipt.
• Monthly plans: You pay on the day you join and on the same day each month until you cancel.
• Annual plans: You pay for 11 months and get 12. You pay on the day you join and on the same date each year until you cancel.
• Joining fee: Monthly plans have a one-time $49 joining fee (+ GST; no GST on acupuncture plans), charged with your first payment. Yearly plans and Flourish Club have no joining fee.
• Card only: Membership fees are paid by credit or debit card, including Apple Pay or Google Pay where available. Clinic credit and gift cards can’t pay a membership fee; they can pay for extras and other treatments.
• Saved card: We save the card you use to join so your membership can renew. You can change it at any time in your account.
• Failed payments: If a payment fails, we email you and try again. Sessions in the month you’ve paid for stay yours to use until it ends.

Member prices and perks

• What they apply to: Member prices apply to single treatments only, never to packages, gift cards or memberships. Discounts from several memberships don’t add up; your best one applies.
• When they start: On monthly plans, member prices and perks start after your second monthly payment; on yearly plans and Flourish Club, right away. Your included sessions start the day you join.

Using your sessions

• Within the month: Each paid month’s sessions must be used within that month. Unused sessions don’t carry over to the next month and aren’t refunded.
• Billing: Billing continues on your usual date whether or not you used last month’s sessions. Going away? Pause instead of losing a month.
• Booking: Membership sessions are booked like any appointment and follow our Cancellation & Deposit Policy, except that no deposit is taken.

Pausing

You can pause for 1, 2 or 3 months in each membership year, online in your account. You aren’t billed while paused, and you can resume early.

Changing plan

You can upgrade at any visit and pay the difference for that month. A change to a smaller plan starts on your next billing date. Sessions already in the current month stay usable until it ends.

Sharing a session

Once each month you can send one of the current month’s sessions to a friend from your account. The friend books it as a guest within the same month; it can’t be resold or exchanged for money.

Cancelling

• How: Cancel online in your account under Membership → Cancel membership, by email or by phone. Cancelling is as easy as joining.
• Monthly plans: There’s no minimum term and no fee. Your membership stays active until the end of the month you’ve paid for, this month’s sessions stay usable until then, and no further payments are taken.
• Yearly plans: Cancelling stops the next renewal. Your membership runs to the end of the year you paid for; the year you joined for (or the current paid year) isn’t refunded.
• Renewals: If you cancel a yearly renewal after it has been charged, we refund the part of it BC law requires, within 15 days.
• Confirmation: We email a confirmation as soon as you cancel.

Renewal reminders and price changes

• Annual renewal: We email you 30 to 60 days before an annual plan renews, with the price and how to cancel.
• Price changes: We change membership prices only with 30 to 60 days’ written notice. You can cancel before the new price applies.

Rejoining

After a membership ends, you can join the same plan again 6 months later. You can join any other plan at any time.

Places and waitlists

Some plans depend on one practitioner’s calendar and have limited places. If a plan is full, you can join its waitlist; we’ll contact you as soon as a place opens. Joining the waitlist costs nothing.

Your copy of these terms

We email a copy of these terms, and a summary of your plan, as soon as you join. You can download them at any time from your account.

Your rights

Nothing in these terms limits your rights under British Columbia’s Business Practices and Consumer Protection Act or other law that applies to you.

Contact

Questions about your membership: info@flourishtcm.com or 778-654-6693.