Legal & policies

Our policies, in plain language

How we handle your information, bookings, deposits and accessibility at Flourish TCM Clinic. Each policy is short, clear and dated.

Our policies

All policies updated October 21, 2026

Policy No. 01Updated October 21, 2026

Privacy Policy

Flourish TCM Clinic Ltd. ("Flourish," "we"), #115-1058 Mainland St, Vancouver, BC V6B 2T4. We follow British Columbia's Personal Information Protection Act (PIPA). Our Privacy Officer is Tabasom (Tabi) Mirshahi, reachable at info@flourishtcm.com.

In this policy1Who we are2What this policy covers3What we collect+ 8 more sections

2 min readRead

Policy No. 02Updated October 21, 2026

Terms of Use

About these terms. By using flourishtcm.com you agree to these terms. Treatments are also subject to our Cancellation & Deposit Policy and the consent forms you complete at booking.

In this policy1About these terms2Information, not medical advice3Your account+ 8 more sections

1 min readRead

Policy No. 03Updated October 21, 2026

Cancellation & Deposit Policy

Most treatments need a deposit when you book ($50 on most, $30–35 on a few), which goes toward your treatment. Please give at least 24 hours' notice to change or cancel.

In this policy1Deposits2Changing or cancelling3Cancelling with notice+ 5 more sections

1 min readRead

Policy No. 04Updated October 21, 2026

Membership Terms

Plans, billing and GST, using sessions within the month, pausing, changing plan and cancelling any time, in plain language.

In this policy1Who these terms are between2Your plan and what it includes3Price, GST and billing+ 12 more sections

4 min readRead

Policy No. 05Updated October 21, 2026

Cookie Policy

Which cookies we use, why, and how to change your choices at any time.

In this policy1Essential cookies2Analytics cookies (optional)3Marketing cookies (optional)+ 4 more sections

1 min readRead

Policy No. 06Updated October 21, 2026

Accessibility

We aim for this website to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA. That covers keyboard navigation, screen-reader-friendly structure, sufficient colour contrast, text alternatives for images, captions for videos, and reduced-motion options. The site is available in English and Farsi.

In this policy1Our website2Known limitations3Our clinic+ 1 more sections

1 min readRead

Questions about a policy?

We’re happy to explain

Our Privacy Officer, Tabasom (Tabi) Mirshahi, R.Ac., R.TCM.P., handles requests to access, correct or delete your information. For anything else in these policies, call or message us. We reply the same day during opening hours.

Emailinfo@flourishtcm.com Call778-654-6693 WhatsApp+1 604-695-9898 Cookie settings