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Frequently Asked Questions
Booking, deposits, insurance, languages, parking and what to expect at Flourish TCM Clinic in Yaletown.
FAQ
21 questionsHow do I book?
Online, 24/7. Choose a treatment and practitioner. Book →
Is there a deposit?
Most treatments need a $50 deposit, which goes toward your treatment.
What's your cancellation policy?
Please give at least 24 hours' notice to change or cancel. See our Cancellation & deposit policy.
Which languages do you speak?
English and Farsi.
Are you open on weekends?
Yes: Saturday and Sunday, 10am–6pm. We're closed Mondays.
Do you have evening hours?
Tuesday until 7pm and Wednesday until 8pm.
What does "Waitlist" mean on a treatment?
We're not booking that treatment right now. Join the waitlist and we'll contact you when appointments open.
Where are you?
#115-1058 Mainland St, Vancouver, BC V6B 2T4 (Yaletown). Look for our sign and our signature green walls.
Nearest SkyTrain?
Yaletown–Roundhouse on the Canada Line.
Is there parking?
Yes. Paid visitor parking in the building (downstairs), plus metered street parking nearby. There are bike racks nearby too.
Is the clinic accessible?
Yes. Entry is step-free, and we have an accessible washroom and adjustable treatment tables. Service animals are welcome.
Can I bring my baby or a companion?
Yes. Babies and companions are welcome.
Which treatment is right for me?
Browse by concern, or ask us when you book; your practitioner will recommend options at your visit.
Can you promise results?
No. Results vary between people, and we'll always be honest about realistic expectations.
Are treatments safe during pregnancy?
Some are and some aren't. Tell us when you book.
Do I need to see a doctor first?
For some concerns, yes. Each concern page explains when.
Is anything covered by insurance?
Only acupuncture by a registered acupuncturist. We don't bill insurers directly. See Insurance.
How do I pay?
Deposit online; the balance at the clinic by debit, credit card, cash or e-transfer.
Do you sell gift cards?
Yes, online or at the clinic. Gift cards have no expiry date. Gift cards →
Do I need an account to book?
No. An account lets you see your appointments, packages and forms in one place.
Is my health information stored on the website?
No. Health forms are kept in our secure booking system.