Deposits
Your deposit secures your time with your practitioner and is applied to the cost of your treatment.
Changing or cancelling
Change or cancel online through your booking confirmation or your account, or call 778-654-6693, at least 24 hours before your appointment.
Cancelling with notice
Cancel with at least 24 hours' notice and your deposit is refunded.
Late cancellations and missed appointments
If you cancel with less than 24 hours' notice or don't attend, your deposit is non-refundable.
Running late
We'll try to fit you in, but your treatment may be shortened so the next client isn't delayed. The full price applies.
Packages
Packages are non-refundable, except where the law requires a refund. You can share a package with another person or transfer it to them, but you can't switch it to a different treatment (our combined OxyGeneo and microneedling packages already mix the two by design). Facial packages with Mina expire after 6 months and microneedling packages after 12 months. All other packages are sold as 3, 6 or 10 sessions and have no expiry date.
Gift cards
Gift cards are available from $150 to $1,000 and have no expiry date. They can be used toward any treatment or package (you pay any balance), and they're non-refundable. You can buy them online or at the clinic.
Illness
If you're unwell, tell us before your appointment and we'll waive the late-cancellation fee and reschedule.
Last updated October 21, 2026. We’ll update this date whenever the policy changes.